FREQUENTLY ASKED QUESTIONS

As part of CPG Corporation, Construction Professionals Pte Ltd (CPPL) is the partner of choice for clients who require project management and site supervision services while DiHub offered specialised services and training in BIM (Building Information Modelling).

In 2020, CPPL embarked on a journey to meet the requirements of the modern construction industry, and to develop the next generation of AEC professionals for the construction industry with industry-leading courses and certification programmes. As such, DiHub became part of the CPPL family, and all training and certification programmes previously facilitated by DiHub will continue to be recognised in the industry.

Just 3 simple steps from registration to confirmation of training:

• Step 1 – Register. Select your preferred course and fill in your information. Upon registration, you will receive an email notification with the registration number and amount payable.

• Step 2 – Payment. Pay the full amount due by bank transfer (e.g. PayNow, iBanking, etc) or cheque.

For payment via PayNow (UEN200302647R) or iBanking, please state your registration number in the field for our bank reference and email us the screenshot of the completed bank transfer/PayNow or iBanking.

For cheque payment, please state your registration number on the back of the cheque, cross your check “A/C Payee Only” and issue it to "CONSTRUCTION PROFESSIONALS PTE LTD". Send cheques by post to us at Construction Professionals Pte Ltd, 1 Gateway Drive, #24-01, Westgate Tower, Singapore 608531. (Attention to: Ms. Rachel Ng)

• Step 3 – Confirmation. Once we have received the payment, we will send you a confirmation email for your course.

We look forward to having you at our training!

For NTUC Union Members, you will be pleased to note that you can tap on UTAP (Union Training Assistance Programme) scheme to offset part of your course fees. For details about UTP, please visit skillsupgrade.ntuc.org.sg/

We welcome group training initiated by companies for their employees. Please contact our team at cppl@cpgcorp.com.sg to discuss your requirements.

For all our courses and training programmes, we require payment upon registration. Payment can be made via bank transfers such as iBanking and PayNow (UEN: 200302647R). Please state your registration number in all these payment modes, and for the bank transfers such as iBanking or PayNow, please email us the screenshots of the successful transfers.

We are happy to provide receipts of payments upon request.

As a general guide, all our courses are conducted in-centre or on-site. One such on-site course is for unmanned aerial vehicles (UAV or drone) training in which trainees can gain hands-on experience by flying the drone in an open field.

We only offer online training on request basis and under certain conditions.

All our courses are conducted on weekdays between 9:30am and 5:30pm, excluding public holidays and weekends.

However, as an exception due to the growing demand for courses on unmanned aerial vehicles (UAV or drones), drone flying courses are available during weekdays, Saturdays and Sundays.

All CPPL trainers are highly experienced professionals in the industry. We welcome and will try our best to accommodate any relevant requests participants may have.

We take effort to put together high quality, industry-recognised courses and certification programmes for our participants. As a mark of respect to our industry trainers and participants, we have a clear policy of no refunds for missed classes, courses or examinations, or for sudden withdrawals from the courses or examinations.

Please note that for courses that run in a series of classes, we need all participants to commit to those stated dates as there will be no rescheduling requests allowed. We also do not offer participants other classes to make up for missing any of the classes in that series.

That being said, if you are able to share with us a valid reason for missing a class or examination, we will take the reason under consideration.

If your request for rescheduling is approved, please note that you will still be subject to the availability of the courses or examination in the next available allocation.

1. All Courses and Examinations are conducted in English, unless otherwise stated.

2. For onsite training, participants must use their own hardware and software.

3. All our fees quoted are subject to the prevailing Goods & Services Tax (GST) in Singapore.

4. Our company policy prohibits us from accepting cash payment. Please do not pay for your course using cash.

5. In the event that you failed to confirm the course (e.g. registered but not paid) or that the specific course did not attract the minimum number of confirmed participants, CPPL has the right to amend any details relating to the course or its fees without prior notice, or cancel or postpone the course.

6. We will award the Autodesk Certificate of Completion to participant(s) who meet the minimum course requirements, which is at least 75% attendance of the total course duration.

7. We provide course materials for your learning and development, not for sharing. As such, please note that no reproduction or distribution of all course materials provided to participants is permitted without written approval by Construction Professionals Pte Ltd.

8. Kindly note that all participants must abide by CPG / CPPL’s Safe Management Practices. As a consideration to the health and safety of all participants, any participant who does not abide by our Safe Management Practices will be denied entry to our in-centre training.